Peyton Resource Group | Benefits Associate

Peyton Resource Group • bartlesville, ok, us • 1m ago

ONSITE ROLE IN BARTLESVILLE, OK!

Required Qualifications:

Legally authorized to work in the job posting country
High School Diploma or GED equivalent
3 or more years direct experience in a customer service area working in a structured environment handling inquiries via several methods of communication including phone and chat
Proficient in Word, Excel and PowerPoint

Preferred Qualifications

Human Resources experience
Experience in SuccessFactors
Ability to follow written procedures and security guidelines
Good analytical skills and proven problem-solving abilities in a time-critical environment
Must be motivated and a self-directed individual committed to providing a high level of customer service
A proven team-player with superior interpersonal, organization, as well as oral and written communications skills required
Great attention to detail

Responsibilities May Include

Use systems, knowledge resources and other reference materials to assist in resolving questions and/or requests
Clearly communicate HR objectives, policies, procedures, and government regulations
Review and resolve or assign questions and/or requests from a variety of sources including phone, web or chat in accordance to service levels
Responsible for proper handling of inquiries, including research, resolution, and maintaining detailed ticket descriptions, escalating issues accordingly and keeping a consistent channel of communication open with customer(s) and other HR team members during escalations
Gain in-depth knowledge of software, systems, applications, policies, processes and procedures used and supported within Human Resources
Work as a team member focusing on the customer experience, providing outstanding customer support
Recommend or suggest methods to simplify and enhance processes, procedures, and technologies
Assist with the implementation of programs, policies, and services provided by the Company by acting as the customer's first line of contact
Create and review knowledge article content

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